Frequently Asked Questions
 

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  • What is the returns policy?

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  • Am I able to edit my logo/brand?

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  • What is a domain?

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  • Do I get the social media usernames associated with my domain name?

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  • Do I own the trademark of my name?

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  • Do I own the trademark of my logo?

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  • What is the best way to get in touch with a consultant? 

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  • What is the difference between .com / . com.au / .co.za ?

What is the returns policy?

Once the domain is transferred, the are no returns

However we could act as a broker to sell your domain on our site at a 20% commission on sale price.

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Am I able to edit my logo/brand?

Yes, through Canva.com

  • The brand logo and guideline provided merely acts as a suggestion. 

  • We have purposefully setup a shared folder on canva.com where you will have access to edit your brand guideline. 

  • You will be able to edit your logo, colours, fonts and mood board to your preference.

  • The free account on Canva offers a wide variety of tools in which to edit your brand.   

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Do I get the social media usernames associated with ?

Unfortunately Not

We initially wanted to provide our customers with social media accounts associated with their domain name however this is against the rules and regulations of most sites as you cannot hold and page to sell. We therefore suggest that our customers upon purchase of their domains get creative and secure their brand across all relevant social media platforms. 

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It is recommended for consistency that customers secure their domain under the same username across all platforms. For Example if you purchased our example.co.za domain from our website, try secure the following domains as first priority:

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@example (Facebook) 

@example (Instagram) 

@example (Twitter) 

@example (Linkedin) 

@example (Youtube) 

@example (TikTok) 

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Although often, a domain might already be taken completely across all platforms or available on one but not the other. Users will have to get creative as many have done (even celebrities and larger companies) and use additional words or other options to create a unique username across all platforms.

 

We can assist in this process to find and suggest available social media names across all platforms via our WhatsApp help line, where one of our colleagues will get in touch to assist. 

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Do I own the trademark of my name?

No

This is an almost impossible task for us to secure our customers across our range of domain name options. We thus encourage our potential customers to research the protectability of their selected domain name in the industry, location and intended use they envisage for the brand. 

Do I own the trademark of my logo?

No

This is your item description. Use this space to add a description of the services, products, team members or any other items you want to highlight on your site. Have a lot to say? Easily turn any item into a full page by clicking ‘Create a page from this item’ in the edit panel.

What are doymain consultants response time like on whatsapp & email? 

48 hrs

This is your item description. Use this space to add a description of the services, products, team members or any other items you want to highlight on your site. Have a lot to say? Easily turn any item into a full page by clicking ‘Create a page from this item’ in the edit panel.

What is a domain?

48 hrs

This is your item description. Use this space to add a description of the services, products, team members or any other items you want to highlight on your site. Have a lot to say? Easily turn any item into a full page by clicking ‘Create a page from this item’ in the edit panel.

What is the difference between .com / . com.au / .co.za ?

48 hrs

This is your item description. Use this space to add a description of the services, products, team members or any other items you want to highlight on your site. Have a lot to say? Easily turn any item into a full page by clicking ‘Create a page from this item’ in the edit panel.